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Topic: Complaints

May I return the goods without giving any reason?
Answer
Yes, in case the goods are not used.
Author: Petra Vitvarová
How long does it take to settle the claims?
Answer
We do our best to settle the claims as soon a possible, usually next day. It depends on sort of the claim.
Author: Petra Vitvarová

Topic: Baking, Cooking

Is it necessary to spread butter inside the baking moulds before baking?
Answer
We recommend to spread it before the first using.
Author: Petra Vitvarová
May I use steel knife on the teflon surface?
Answer
You shouldn´t use steel knife (and other steel tools) on the teflon surface. Please use wooden tools or tools made of plastic material.
Author: Petra Vitvarová
There are some black speckles on the tin baking moulds after using of bottled fruits. What should I do?
Answer
You shouldn´t use the tin baking moulds for cold cakes due to the sour fruits. Sour fruits can cause dark speckles. We offer in our sortiment teflon foil which can be put into the forms.
Author: Petra Vitvarová

Topic: Transport, Payment

Why you usually use czech post?
Answer
At present we prepare possibility to choose among czech post and GLS company.
Author: Petra Vitvarová

Topic: Other questions

May I put the baking moulds made of tin sheet and teflon sheet to a dishwasher?
Answer
We do not recommend it but if you use dishwasher please after washing take a product out and dry it
Author: Petra Vitvarová

Kontakty
BLEX, a.s.
Závodu míru 327/4
360 17 Karlovy Vary
Czech Republic

ID: 25 24 74 09

tel: +420 353 403 111
fax:+420 353 449 687
blex@blex.cz

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